There are many parallels between the pressure cooker environment of the MasterChef kitchen and a dental practice. So it shouldn't be surprising that there are valuable lessons that could be useful.
the perfect analogy for young dentists trying to create their Practice.
( meaning " their own personal practice of how they want to provide Dentistry" )
I love watching Masterchef UK, because it asks the chefs to be so meticulous but produce " art ".
I have always wished that we, as Dental Oral Health Practitioners, could address our " craft " the same way.
Overcome our own anxiety, learn to create real rapport with the customer ( which starts with they
>find my clinic, the room, my staff, and me the Dentist, in particular, a " patient centred place " that they find palatable ). The dental patient is owning the space by their fee.
and asking you to look after them. ( Its like a restaurant )
Perfection is not the outcome. Excellence is the outcome.
Excellence is asking you to do the best you can on the day, at this time, with this patient.
There is always another day, to review and try to make it more " better ".
learn how to do simple steps meticulously well, and build on that.
Use Buddhist learning. The Guru teaches you how to polish / the end step.
You wont learn anything more , until you master " finishing ".
You are taught backwards, so that the whole complex task is not intimidating.
You are working through the complex task towards some process step that you have become a master of already.
The feedback issue was addressed a long time ago. I went to a " feedback seminar " from a person who was asked to be consultant for Westpac Australai around 20+ years ago.
He spoke about " feedback is not criticism ",
he spoke about
a Japanese company that held a full company meeting, and jumped up and down,
when they got negative feedback. They lit it up,
and allowed everyone a chance to work out how to do better.
> " it gives the company the ability to address, an important " Touchpoint " with the customer
that has gone wrong.
and ask " Are our protocols adequate ". " Can we make this better "
and because the WHOLE company had input,
they were able to make changes at the " Customet Inteface "
( which in the dental industry, is your Tele Receptionist, and your DAs "
Think on your feet and be flexible. I am not even going to try to address this,
because " in the patient centric model, think on your feet and be flexible > is the only way forward.
When things arent the outcome you would like.
Take the pressure off,
and rebook the patient to " review/ finish things off ".
Fix the important things, and allow time and healing,
and address "excellence " on review.
Everything in its place.
This is the NUMBER ONE skill in ERGONOMICS.
and TIME is MONEY in Dentistry.
faster procedures, less stress, less risk of an error, better production per hour.
happier patients,
> KEEP YOU TRAY NEAT AND TIDY.
This was clinically proven in the 1970s/
cut the number of actual real instruments that you really need on the tray.
reduces error and sharps injury.
I watched a Periodontist doing some flap surgery,
and her tray was the same at the end as at the start.
Beautifully done, Matt,
the perfect analogy for young dentists trying to create their Practice.
( meaning " their own personal practice of how they want to provide Dentistry" )
I love watching Masterchef UK, because it asks the chefs to be so meticulous but produce " art ".
I have always wished that we, as Dental Oral Health Practitioners, could address our " craft " the same way.
Overcome our own anxiety, learn to create real rapport with the customer ( which starts with they
>find my clinic, the room, my staff, and me the Dentist, in particular, a " patient centred place " that they find palatable ). The dental patient is owning the space by their fee.
and asking you to look after them. ( Its like a restaurant )
Perfection is not the outcome. Excellence is the outcome.
Excellence is asking you to do the best you can on the day, at this time, with this patient.
There is always another day, to review and try to make it more " better ".
learn how to do simple steps meticulously well, and build on that.
Use Buddhist learning. The Guru teaches you how to polish / the end step.
You wont learn anything more , until you master " finishing ".
You are taught backwards, so that the whole complex task is not intimidating.
You are working through the complex task towards some process step that you have become a master of already.
The feedback issue was addressed a long time ago. I went to a " feedback seminar " from a person who was asked to be consultant for Westpac Australai around 20+ years ago.
He spoke about " feedback is not criticism ",
he spoke about
a Japanese company that held a full company meeting, and jumped up and down,
when they got negative feedback. They lit it up,
and allowed everyone a chance to work out how to do better.
> " it gives the company the ability to address, an important " Touchpoint " with the customer
that has gone wrong.
and ask " Are our protocols adequate ". " Can we make this better "
and because the WHOLE company had input,
they were able to make changes at the " Customet Inteface "
( which in the dental industry, is your Tele Receptionist, and your DAs "
Think on your feet and be flexible. I am not even going to try to address this,
because " in the patient centric model, think on your feet and be flexible > is the only way forward.
When things arent the outcome you would like.
Take the pressure off,
and rebook the patient to " review/ finish things off ".
Fix the important things, and allow time and healing,
and address "excellence " on review.
Everything in its place.
This is the NUMBER ONE skill in ERGONOMICS.
and TIME is MONEY in Dentistry.
faster procedures, less stress, less risk of an error, better production per hour.
happier patients,
> KEEP YOU TRAY NEAT AND TIDY.
This was clinically proven in the 1970s/
cut the number of actual real instruments that you really need on the tray.
reduces error and sharps injury.
I watched a Periodontist doing some flap surgery,
and her tray was the same at the end as at the start.
I would love to talk w you sometime Matt.